Returns/Cancelations/Refunds

WHAT IS OUR POLICY ON RETURNS/CANCELATIONS/REFUNDS?

Please note that every order is made individually to the customers own requirements, including our Limited Editions and Studio Standard Specifications and Photographic Books, which are referred to "Custom Finish". The use of our Bespoke Service provides customer the opportunity to have products made exclusively to their own sizes & specification, which is referred to as "Bespoke".
We do not accept cancelations or returns once an order is placed and production has commenced; all sales are to "Custom Finish" or "Bespoke" which the customer is committed to once an order is placed.
We do our utmost to ensure that our products are produced to the highest standards and are packaged carefully and arrive safely at their destination.
If your order arrives faulty or damaged, please keep all packaging and Contact Us as soon as possible with your order number and we will get back to you with further instructions as how the matter may be resolved.

CAN I CANCEL MY ORDER?

All print, frame and book sales are final once the production process has commenced. It may possible to cancel as long as production has not started. Please Contact Us within two hours of placing your order if you need to cancel.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

HOW DO I RETURN MY PACKAGE?

If possible please use the original packaging for returning any orders. Please Contact Us for any advice for the best way to return your goods.

FOR FURTHER INFORMATION

Please refer to our Terms & Conditions for more in-depth information regarding Returns/Cancelations/Refunds or Contact Us for clarification and help.

Last Updated - July 2025